Privacy notice

Who looks after your information?

Foxtail Oak Ltd. We're a company registered in England and Wales, number 12733862. Our registered office is Linden House, Monk Street, Abergavenny NP7 5NF.

For anything to do with your information, email info@foxtailoak.co.uk or ring 01873 379050.

What do we collect, and why?

When you send us an enquiry

Your name, email address and phone number, where the project is, and whatever you tell us about it: what you want built, your rough budget, how far you've got with planning, and any drawings or photos you attach. If you're an architect or a builder, the name of your practice or company.

We use it to reply to you, work out a price and, if you go ahead, plan the job. The law calls this taking steps at your request before a contract.

When you read one of our guides

Our buyer's guides are hosted by a service called Papermark, and you give your email address to open one. When you do, Papermark tells us that you've opened it, which pages you read and how long you spent on each.

We use that to understand what you're weighing up, so that when we speak we can answer the questions you actually have. The law calls this our legitimate interest. You can ask us to stop at any time.

When you become a customer

Your name, contact details, the address of the job, your quotation, the drawings and the invoices. We need these to do the work and to keep our accounts, which the law requires.

When you visit the website

We don't run advertising tools on this website. We count visits with Plausible Analytics, which sets no cookies and collects no personal data. What loads from other companies is set out in our cookie policy.

Who else sees it?

Only the companies whose services we use to run the business, and only the parts they need:

• Webflow, which hosts this website and stores what you send through our forms.
• Monday.com, where we keep track of enquiries and jobs, and Anthropic, whose Claude AI helps us sort enquiries and draft replies.
• Papermark, which hosts our guides.
• Brevo, which sends our emails, if you've asked for them.
• Better Proposals, which we use to send quotations.
• QuickBooks, which we use for our accounts.
• Google, whose Workspace runs our email, and Microsoft, whose OneDrive and SharePoint hold our files.

The map and font companies named in our cookie policy also see your IP address when those load.

If a job needs it, we'll share the relevant details with the structural engineer, architect or builder working on it with us. We don't sell your details, and we don't pass them to anyone for their own marketing.

Some of these companies store information outside the UK.

Where they do, UK data protection law requires the transfer to be protected, and each company's data processing terms say how it does that. Ask us and we'll tell you which safeguard applies to which company.

How long do we keep it?

For customers, six years after the job's final invoice, because tax law requires us to keep accounting records that long.

If you get in touch but don't go ahead, we keep your enquiry for three years from the last time we heard from you, in case you come back to it. After that we delete it.

Your email address stays on our mailing list until you unsubscribe.

What can you ask us to do?

You can ask us:

• for a copy of the information we hold about you
• to correct anything that's wrong
• to delete it, unless the law requires us to keep it
• to stop using it, or to use it only in limited ways
• to send it to you, or to someone else, in a form a computer can read
• to stop sending you marketing emails, at any time

Email info@foxtailoak.co.uk. We'll reply within a month, and it's free.

What if you're not happy with how we've handled it?

Tell us first and we'll try to put it right. If you're still not happy, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Will this notice change?

If we change how we use your information, we'll update this page and the date below.

Last updated October 2026.